USER TESTING
During this project user testing was conducted twice with both the lo-fi and hi-fi prototype. Our goal was to test the user experience between our target audience and the app.
OUR APPROACH
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Moderated usability testing
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In Retrospective Think Aloud (RTA) method
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Testing was conducted over remote video calling and screen sharing.
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A total of 8 participants were tested each time.
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Testing was approximately 30 minutes per participant.
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We measured how the participant navigated through the layout and how many times they visited pages and other parts of the app.
SUGGESTIONS FOR IMPROVEMENT
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Font types and size could be more consistent across different sections.
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Emergency contact and case numbers should stand-out to attract attention.
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The chatbot function feels hidden and unclear; the font size is a bit small.
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The stats are easy to understand, but there was too much information.
POSITIVE FEEDBACK
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Clear and easy to use layout
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UI elements including Menu bar and icons are easy to navigate through
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Looks trendy and vibrant with various types of visual content such as infographics and images.
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Plenty of useful information under a well-organized structure
WHAT WE CHANGED
​Design & layout
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Unified and adjusted font size and font weight to make the interface more consistent
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Refined emergency contact icon; added animation effect to case numbers
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Added chatbot to home screen and re-designed the layout of the chatbot
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Refined daily podcast graphic design
​User interaction​
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Refined screen transitions
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Re-designed the interaction of chatbot and statistics.
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Added horizontal scrolling
